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How to Report Missing Parts from Your Delivery

A step-by-step guide to efficiently reporting and resolving missing parts issues

Overview

If you've received a delivery and discovered that parts are missing, don't worry. Follow the steps outlined below to efficiently report the issue and ensure a smooth resolution.

Steps to Report Missing Parts

  1. Gather Important Information:

    • Begin by identifying the product model (e.g., Ostro 1.0 or 2020 O2 VAM).
    • Locate the specific part identifier for the missing item.

  2. Contact Customer Support:

    • Reach out to customer support through your preferred channel: phone, email, or chat.
    • When contacting support, provide clear and detailed information, including:
      • Your order number
      • The product model
      • The specific part identifier
      • A description of the missing part, if available (e.g., SKU 116A455CPZBK).

  3. Confirmation and Documentation:

    • Customer support will verify the availability of the missing part.
    • They will document your request for tracking purposes.

  4. Resolution Process:

    • Once the missing part is confirmed, it will be ordered for you.
    • You will receive updates regarding the shipping status of the replacement part.

Tips for Efficient Communication

  • Keep your order number readily available to help speed up the process.
  • Be as precise as possible with part identifiers to avoid confusion.

By following these steps, you can effectively report missing parts from your delivery and work towards a resolution. If you need further assistance, please don’t hesitate to contact our customer service team.