Knowledge Base Article: Unlocking Email Accounts

Overview

If you find yourself locked out of your email account due to multiple failed login attempts, don’t worry; you can regain access by following the steps outlined below. Being locked out can hinder your ability to access important communications and information, so let's get started on how to resolve it.

Steps to Unlock Your Email Account

1. Contact Support:

• The first step is to reach out to our support team for assistance. When contacting them, be sure to provide your account details for verification.

1. Identity Verification:

• The support team will need to verify your identity before they can unlock your account. Be prepared to answer security questions or confirm personal information to help speed up the process.

1. Account Unlocking:

• Once your identity is confirmed, the support team will proceed to unlock your account.

1. Multi-Factor Authentication (MFA):

• If you have MFA enabled, the support team may temporarily disable it to facilitate your login. It’s important to have a secure plan to re-enable MFA after you're able to access your account again.

1. Regain Access:

• After your account is unlocked and MFA is configured, you should be able to log in successfully. If issues persist, please revisit your login credentials.

Important Notes

• Keep Recovery Information Updated: Always ensure that your recovery information is current. This can help expedite the recovery process should you encounter similar issues in the future.
• Evaluate Password Management: If you frequently experience failed login attempts, consider assessing your password management practices to ensure you are using the correct credentials.

For further assistance, please visit our Contact Support page or refer to our Password Management Guidelines.