Knowledge Base Article: Resolving VR Training Platform Misconfiguration

Issue

Users may find themselves redirected to an experimental or demo environment after agreeing to the updated terms of service. This misconfiguration can disrupt access to the correct VR training platform, causing frustration and hindering the training experience.

Solution

To restore access to the correct VR training platform, please follow these steps:

1. Verify Current Environment:

• First, check whether you are currently in the experimental environment. This can usually be done by examining the platform's URL or interface.

1. Reset User Access:

• If you find yourself in the incorrect environment, initiate a reset of your access to the training platform. This may require assistance from your support team or following internal protocols.

1. Log Out and Log In:

• After resetting your access, log out of your account completely. Wait a moment and then log back in. This simple action can often resolve redirection issues and restore your access to the correct platform.

1. Set Bypass Flag (if applicable):

• If the problem persists or if you frequently encounter this issue, consider setting a bypass flag in the system. This will help prevent similar misconfigurations related to the terms of service agreement in the future. Consult with your system administrator for assistance with this step.

By following these steps, you should be able to efficiently restore access to the primary VR training platform. If issues continue, please reach out to your support team for further assistance.