Knowledge Base Article: Troubleshooting Adobe Photoshop Crashing After Windows Update

Issue: After a recent Windows update, Adobe Photoshop crashes immediately upon launch, displaying the error message "Module not found."

Resolution Steps:

1. Check Compatibility Mode:

• Adobe Photoshop may inadvertently be set to run in compatibility mode for either 32-bit or 64-bit systems.
• To check and change this setting:
  • Right-click on the Photoshop shortcut and select Properties.
  • Navigate to the Compatibility tab. If it is set to run in 32-bit mode, switch it to 64-bit if your system supports it.

1. Update Graphics Drivers:

• Outdated graphics drivers can lead to compatibility issues that cause Photoshop to crash.
• To resolve this, ensure that your graphic drivers are up to date by visiting the manufacturer's website to download and install the latest versions.

1. Investigate Console Output:

• If Photoshop continues to crash, monitor the console output for any additional error messages that might indicate other configuration issues.
• Make a note of any recurring warning messages, as they can provide valuable insights for troubleshooting.

1. Contact IT Department:

• Should the problem persist despite checking compatibility mode and updating drivers, it may be time to contact your IT department.
• Provide them with documented error messages to assist in their diagnostic process.

Additional Notes:

• Always ensure that Adobe Photoshop is updated to the latest version, especially following major system updates.
• If you experience crashes with other applications as well, this could indicate a broader compatibility issue stemming from the Windows update. Be sure to document these instances for further investigation.

By following these steps, you should be able to troubleshoot and potentially resolve the issue of Adobe Photoshop crashing after a Windows update.