NovaConnect SSO Authentication Issues

Overview:
Users may experience the error message "Authentication failed: invalid credentials" when trying to access NovaConnect after a Windows update. This issue is often linked to VPN settings and Single Sign-On (SSO) configurations.

Steps to Resolve Authentication Issues

1. Check Your VPN Connection

• Ensure that you are properly connected to your VPN. A misconfigured or inactive VPN can interfere with the authentication process.

1. Disable SSO Temporarily

• If you suspect that SSO is causing issues, try launching NovaConnect with SSO disabled. To do this, simply hold the Ctrl key while opening the application. Disabling SSO may help bypass authentication errors.

1. Examine VPN Settings

• Review your VPN settings, focusing on 'Split Tunneling' configurations. This feature, if improperly set, could affect your connection to NovaConnect.
• Look for any subdirectory exceptions in your VPN settings that might conflict with SSO. If these exceptions are present, consider removing them to see if it resolves the authentication issue.

By following these steps, you should be able to resolve common authentication issues related to NovaConnect. If you continue to experience problems, please reach out for further assistance.