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Automatically Populating Company Names in HubSpot

Troubleshooting Automatic Company Name Population for New Contacts

Issue:
Users may find that newly created contacts in HubSpot do not automatically populate their company names based on email domains.

Background:
HubSpot is designed to create a corresponding company entry using the contact's email domain whenever a new contact is created. This should facilitate the automatic population of the company name. However, some users have reported issues with this feature functioning as intended.

Possible Cause:
One common reason for this issue is the activation of the 'Enrich your contact and company data (BETA)' feature. When this beta feature is turned on, it can disable certain HubSpot insights functionalities, which may lead to the disruption of automatic company name population.

Solution:
To resolve the issue of missing company names, follow these steps:

  1. Disable the 'Enrich your contact and company data (BETA)' feature. Turning off this feature may restore the automatic population of company names for your contacts.
  2. Verify that HubSpot insights are enabled in your settings. This ensures that the system can leverage available data for automatic enrichment.

Important Notes:

  • Please be aware that as of September 18, 2024, new HubSpot accounts will no longer include HubSpot Insights, which could affect automatic enrichment features.
  • If you are using a demo account, ensure that the beta feature is disabled to confirm that the issue is resolved.

For further assistance, you can visit the HubSpot Community or contact HubSpot support directly.