Skip to content
English
Contact us
  • There are no suggestions because the search field is empty.

Changing the "Call Being Recorded" Voice Greeting in HubSpot

A Step-by-Step Guide to Update Your Call Recording Greeting through Third-Party Integrations

Overview

In HubSpot, the "call being recorded" voice greeting for incoming calls cannot be configured directly within the platform. Instead, it is managed through third-party calling integrations such as Aircall or RingCentral. This article will guide you through the steps to change your voice greeting.

Steps to Change the Voice Greeting

  1. Identify Your Calling Provider

    • Start by confirming which third-party calling service is integrated with your HubSpot account. This is important as the steps may vary depending on the provider.

  2. Log into Your Calling Provider's Dashboard

    • Access your calling service's dashboard using your credentials.

  3. Locate Call Recording Settings

    • Navigate to the settings or configurations related to call recording within the dashboard.
    • Look specifically for options related to greetings or consent messages.

  4. Edit the Voice Greeting

    • Once you find the appropriate section, you can modify the existing message or select alternative options according to your preferences.

  5. Ensure Legal Compliance

    • It's crucial to verify that your greeting complies with local regulations regarding call recording notifications. This helps protect your business and ensures transparency with callers.

  6. Check the Integration with HubSpot

    • After updating the voice greeting, confirm that the changes are reflected in your HubSpot account. This ensures that everything is functioning correctly.

Additional Notes

  • The default greeting typically states: "This call is being recorded for training and quality assurance. By staying on the line, you consent to being recorded."
  • If you have trouble locating the call settings, check your user permissions and subscription level to ensure you have the necessary access to these features.

Conclusion

To adjust the call recording greeting, you will need to make changes within your chosen third-party calling platform. For any issues related to integration or specific provider settings, consider consulting your calling provider's support team or reach out to HubSpot for further assistance.