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Linking Multiple Email Accounts in HubSpot with Outlook

A Step-by-Step Guide and Troubleshooting Tips

Overview

This article provides a step-by-step guide on how to link multiple Outlook email accounts to HubSpot, along with troubleshooting tips for common email tracking issues.

How to Link Multiple Email Accounts

Step 1: Connect Your Email Accounts

To begin, ensure that each of your Outlook email accounts is linked to your HubSpot profile. You can do this by adding each email address as an alias in HubSpot's settings. Here’s how:

  1. Navigate to your HubSpot account settings.
  2. Locate the section for managing email accounts.
  3. Add each of your Outlook email addresses as aliases.

Step 2: Enable Email Tracking

If you notice that email tracking is only functioning for one account, it’s important to ensure that tracking is enabled for all your linked email addresses. Follow these steps to check:

  1. Go to your HubSpot settings.
  2. Find the email tracking settings.
  3. Verify that email tracking is enabled for each associated email account.

Troubleshooting Tips

If you run into issues while linking your email accounts or if email tracking is not working as expected, consider these troubleshooting steps:

  • Check Email Connectivity: Make sure that each email address is correctly connected in your HubSpot account. Go back to the email management section to confirm that all addresses are properly linked.

  • Review Tracking Settings: Double-check that email tracking is activated for all your linked email accounts. If it’s not enabled, follow the steps outlined in the previous section to turn it on.

By following these instructions, you should be able to successfully link multiple Outlook email accounts in HubSpot, ensuring full functionality and effective email tracking. If you continue to experience problems, please reach out to HubSpot support for additional assistance.