How to Report Phishing Emails Claiming to Be from HubSpot
A Comprehensive Guide to Identify and Report Suspicious Emails
If you've received emails that purport to be from "HubSpot Security" or "HubSpot Support" but seem suspicious, it's essential to handle them properly. This guide will help you identify and report phishing attempts effectively.
Identifying Phishing Emails
To protect yourself, stay vigilant for red flags in emails claiming to be from trusted sources. Here are some key indicators of potential phishing attempts:
- Unusual Sender Email Addresses: Check if the sender's email address looks off or unfamiliar.
- Requests for Personal or Sensitive Information: Legitimate companies will not ask you for sensitive details through email.
- Poor Grammar or Design: Emails that have spelling mistakes, awkward phrasing, or designs that differ from HubSpot's usual communications are likely fraudulent.
Reporting Suspicious Emails
If you suspect an email is a phishing attempt, follow these steps to report it:
- Check the Headers: Analyzing the email headers can provide you with information about the true source of the email.
- Forward the Email: Send the complete email, including its headers, to abuse@hubspot.com for investigation.
- Utilize Reporting Tools: If the email was sent via SendGrid, consider reporting it through their abuse channels as well.
Communicating with Support
When reaching out to the Trust & Safety team, keep these points in mind to ensure effective communication:
- Clearly specify that you are reporting a phishing attempt, not a community post.
- Include all relevant details to avoid any confusion during the investigation.
Stay Informed
Participating in the HubSpot Community can be beneficial:
- Share your experiences with phishing emails and learn from others' encounters.
- Stay updated on the latest security practices and reports that fellow users share.
Summary of Actions
- Recognize suspicious emails using the indicators listed above.
- Report any phishing attempts to abuse@hubspot.com.
- Communicate clearly when contacting support to facilitate effective responses.
- Engage with the community for shared insights and support.
By following these guidelines, you can help safeguard yourself and the larger HubSpot community against phishing attacks.