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Troubleshooting Account Access Issues in HubSpot

A comprehensive guide to regain access to your HubSpot account

Overview

This article provides solutions for common issues related to accessing HubSpot accounts. It covers scenarios such as recovery when you lose access to your associated email and complications with multi-factor authentication (MFA).

Account Recovery Steps

1. Recovering Access After Losing Email

If you no longer have access to the email linked to your HubSpot account, follow these steps:

  • Submit a Recovery Form: Visit the HubSpot support page and fill out the recovery form. Include as much detail as possible, which will assist the support team in verifying your identity.

2. Resetting Your Password

If you still have access to your email account:

  • Use the Password Reset Feature: Click on the "Forgot Password" link on the login page. After submitting your request, check your email for the reset link. Remember to look in your spam or junk folder if you don’t see it in your inbox.

Multi-Factor Authentication (MFA) Issues

If you are having trouble logging in due to MFA complications, consider the following:

  • Backup Codes: Keep your backup codes handy, as they can be used if you lose access to your authentication device.
  • Verification Codes: If you are checking your email for verification codes, ensure they aren’t being filtered into your spam folder.

Additional Tips

- Access Recovery for Admins

If both admins are locked out due to MFA issues:

  • Contact HubSpot Support: Reach out to HubSpot support directly for immediate assistance.

- Verify Domain and User Permissions

Ensure that your account is properly verified and that the email address matches the domain associated with your HubSpot account. Completing any necessary domain verification can facilitate smoother user access management.

By following these steps, you should be able to regain access to your HubSpot account efficiently. If you continue to encounter difficulties, please don’t hesitate to reach out to the HubSpot support team for further assistance.