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Troubleshooting Email Alias Issues in Outlook

A Step-by-Step Guide to Resolve Unexpected Email Aliases

Description

If you encounter unexpected email aliases, such as "outlook_xyz@outlook.com," when sending emails through Outlook, the problem often stems from misconfigurations in your email account or domain mismatches.

Common Causes

  • Mismatch between the configured email domain and the sending email address.
  • Misconfigured email alias settings in Outlook.

Step-by-Step Solution

To resolve issues with email aliases in Outlook, follow these steps:

  1. Delete the Existing Account:

    • Launch Outlook and navigate to File > Account Settings > Account Settings.
    • Locate the email account that is displaying the incorrect alias, select it, and click Remove.

  2. Reconfigure the Email Account:

    • Click on New to re-add your email account.
    • Ensure you're using the correct IMAP/SMTP settings provided by your email service provider. If you're unsure, consult their documentation for the necessary configuration details.

  3. Check Email Alias Settings:

    • Log into your email provider's portal and review the alias settings. Make sure there are no errors or misconfigurations that could be affecting how your emails are sent.

  4. Test Sending Emails:

    • After reconfiguring, send a test email to verify that the correct email address appears as the sender.

Additional Tips

  • Regularly update Outlook to the latest version to ensure compatibility with your email configurations.
  • If the issue persists after following these steps, reach out to your IT support team or your email provider for further assistance.

By following this guide, you should be able to effectively resolve any issues related to unexpected email aliases in Outlook.