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Troubleshooting HubSpot Data Capture from Custom Forms

A step-by-step guide to resolve data capture issues from non-HubSpot forms

Overview

If you're using a custom form created outside of HubSpot (for example, on WordPress) and encountering issues with data not being captured in HubSpot, it's crucial to check your configuration. This article offers a step-by-step guide to help you resolve these data capture issues related to custom forms.

Common Issue

Data Not Captured from Non-HubSpot Forms

When using a custom form, you may notice that submissions do not reliably send data to HubSpot. This problem often arises from improper configuration or a lack of integration with HubSpot’s API.

Solution Steps

  1. Check Form Configuration

    • Review your form settings to ensure it is properly configured to send data to HubSpot. Verify that the form points to the correct HubSpot endpoint.

  2. Utilize HubSpot's API

    • If you are using a manual submission method or basic form plugins, it may be beneficial to implement HubSpot’s API for handling data submissions:
      • Consult HubSpot's API documentation to learn how to set up correct submissions.
      • Implement server-side logic to send form data to HubSpot upon submission.

  3. Test Submissions

    • Conduct a test submission through your custom form to verify that data is reaching HubSpot correctly:
      • After submitting, check the "Contacts" section of your HubSpot account to confirm the new entry.

  4. Monitor for Errors

    • Review your integration logs for any errors. This can help identify whether submissions are being blocked or failing entirely.

  5. Adjust Rate Limits

    • Be mindful of API rate limits, which can impact the speed of your data submissions. Ensure your integration can handle these limits effectively, and consider requesting increased limits if you expect high submission volumes.

Additional Considerations

  • Consider Alternate Solutions

    • If problems persist with your custom form, consider using HubSpot’s built-in forms. These forms guarantee compatibility and ensure automatic data capture.

  • Seek Support

    • If the issue continues after following the above steps, it may be helpful to reach out to HubSpot support for further assistance. Be prepared to provide details about your submission process and any error messages you’ve encountered.

By following these troubleshooting steps, you can improve the reliability of your custom forms with HubSpot, ensuring that data is captured accurately and efficiently.