Troubleshooting Non-Functional Email Issues in HubSpot User Creation

Overview

When creating users in HubSpot, you may encounter issues if the provided email addresses do not have active inboxes. HubSpot requires email verification upon user creation, meaning that non-functional emails won't work. This article outlines practical solutions to help you resolve this limitation and successfully create new users.

Solutions

Option 1: Create an Email Alias

If you have a non-functional email address, you can set up an alias that forwards to an active inbox. This allows you to verify the email while ensuring that messages reach a functional account.

Steps:

1. Log into your domain’s email management platform.
2. Create an alias for the non-functional email that directs emails to an active address (e.g., set up user@domain.com to forward to functional@domain.com).
3. Use the alias when registering the user in HubSpot.

Option 2: Temporary Inbox Creation

Another solution is to create a temporary email account specifically for receiving HubSpot invitations. This option is useful if you prefer not to set up an alias.

Steps:

1. Select a reliable email service provider, such as Gmail or Outlook.
2. Create a new temporary email account (e.g., hubspot-temp@domain.com).
3. Register this temporary email in HubSpot.
4. After the user is invited and the setup is complete, you can choose to keep or delete this temporary inbox as needed.

Conclusion

By following either of the above solutions, you can successfully create new users in HubSpot using addresses that may not have an active inbox. To avoid future access issues, it’s crucial to maintain valid email addresses for all users. If you continue to experience problems, we recommend reaching out to the HubSpot support team or exploring the community forums for further assistance.