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Troubleshooting Push Notifications on Android

Step-by-step guide to resolve notification issues on your Android device

If you’re not receiving push notifications on your Android device unless you open the app, follow the steps below to troubleshoot and resolve the issue.

Resolution Steps:

  1. Disable Battery Optimization:

    • Navigate to Settings > Battery > Battery Optimization.
    • Find your chat app on the list and select "Don't optimize." This will prevent the system from restricting the app’s background activity.

  2. Check Notification Settings:

    • Open the app and go to Settings.
    • Make sure that notifications are enabled for the app. This ensures that alerts are allowed to come through.

  3. Adjust Data Saver Mode:

    • Go to Settings > Network & Internet > Data Saver.
    • Either disable Data Saver altogether or allowlist the app to ensure it can access data in the background.

  4. Allow Background Data:

    • In Settings, select Apps and choose your app from the list.
    • Open Data usage and make sure that Allow background data usage is turned on.

  5. Verify App-Specific Notification Settings:

    • Within the app, look for any additional notification settings that may affect the delivery of alerts. Adjust them accordingly.

  6. Keep Software Updated:

    • Ensure both the app and your Android operating system are updated to the latest versions. Updates can resolve existing bugs or compatibility issues.

  7. Check Do Not Disturb Mode:

    • Confirm that Do Not Disturb mode is turned off or configured to allow notifications from the app.

By systematically following these steps, you should be able to resolve any issues related to push notifications on your Android device and receive alerts as intended. If the problem persists after trying all these steps, consider reaching out to the app's support team for further assistance.