Skip to content
English
Contact us
  • There are no suggestions because the search field is empty.

Troubleshooting Email Attachment Issues in Outlook with Office 365

A Step-by-Step Guide to Resolve File Attachment Problems

If you're having trouble attaching files from your desktop to emails in Outlook while using Office 365, follow these troubleshooting steps to resolve the issue.

Step-by-Step Resolution

  1. Locate the Office Cache Folder:
    Start by navigating to the Office Cache folder. Open File Explorer and enter the following path in the address bar:
   C:\Users\your-username\AppData\Local\Microsoft\Office Temporary Files

Be sure to replace "your-username" with your actual Windows username.

  1. Copy Your Files:
    From your desktop, select the files you'd like to attach to your email. Copy these files and paste them into the Office Cache folder you just opened.

  2. Restart Outlook:
    Close Outlook completely if it's currently open. Then, reopen the application to ensure that it recognizes the files you just added.

  3. Reattempt File Attachment:
    Now that Outlook is restarted, try attaching the files again using the “Attach File” option in a new email.

Additional Suggestions

If you still cannot attach files after following these steps, consider the following options:

  • Check for Office Updates: Ensure that your Office 365 is updated to the latest version, as updates can often resolve existing issues.
  • Consult Your IT Department: If the problem continues, reach out to your IT support team for further assistance.

By following these steps, you should be able to successfully attach your files to emails in Outlook.