Troubleshooting "Invalid Username or Password" Errors in Company Email

Problem

Users may encounter the message "Invalid username or password" when attempting to log into their company email. This error can be frustrating, but there are several steps you can take to resolve it.

Solution

1. Clear Browser Cache and Cookies

   • Begin by clearing your browser's cache and cookies. This step can help eliminate issues caused by outdated or corrupted stored data.
   • You can usually find the option to clear cache and cookies in your browser's settings menu under "Privacy" or "History."

2. Verify Your Credentials

   • Double-check that you are entering the correct email address associated with your account.
   • Carefully review your password for any typos, paying particular attention to case sensitivity. Passwords are case-sensitive, so be sure to use the correct uppercase and lowercase letters.

3. Check for Account Lock Status

   • If you have made several unsuccessful login attempts, your account may be temporarily locked for security reasons.
   • In this case, it is advisable to wait a few minutes before attempting to log in again.

4. Contact Your Administrator

   • If your account remains locked after waiting, contact your system administrator to have your account reset.
   • When reaching out, provide your username and a brief description of the issue to expedite the process.

Conclusion

By following the steps outlined above, you should be able to resolve any login issues related to invalid credentials. If problems persist despite these efforts, please don’t hesitate to contact your IT support team for additional assistance.