Troubleshooting Toner Cartridge Issues on HP Printers

Issue: Printer Indicates 'Toner Low' After Cartridge Replacement

If your HP printer, such as the M254dw, displays a 'Toner Low' message after you have recently replaced the toner cartridge, it may be necessary to reset the toner counter. This common issue can often be resolved quickly by following the steps below.

Steps to Reset the Toner Counter

1. Access the Setup Menu:

   • Press the 'Setup' button on your printer's control panel.

2. Navigate to Service:

   • Use the arrow keys to scroll to the 'Service' option.

3. Select Reset Supplies:

   • Choose 'Reset supplies' from the list of options.

4. Choose the Cartridge Color:

   • Select the color of the cartridge you have just replaced (Cyan, Magenta, Yellow, or Black).

5. Confirm the Reset:

   • Follow the on-screen prompts to confirm the reset action.

Additional Tips

• After completing the reset, it may take a moment for the 'Toner Low' message to clear from the display. If the message continues to appear, double-check that the new cartridge is installed correctly.
• If you still receive low toner notifications even after resetting, consider checking for firmware updates for your printer. You can also consult your printer's user manual for further troubleshooting steps.

By following these steps, you should be able to resolve the 'Toner Low' alert on your HP printer after replacing the toner cartridge. If you need more assistance, don’t hesitate to reach out to your company’s IT support for help.